Warranty

Red Fox Outdoor Products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product.

The term "Lifetime" refers to the lifetime of the product and its components, fabrics and materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and normal wear and tear. A product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is. If you have allowed your product to degrade through neglecting it or abusing it, you have personally shortened the Lifetime of your own product.

Excluded from coverage under warranty are the following:
  1. Damage not caused by defects in material or workmanship.
  2. Damage caused from misuse, abuse or neglect.
  3. Fabric wear and tear from riding and adventures. 
  4. Damage from laundering incorrectly or not using advised fabric washes. 
  5. Zippers broken from incorrect use and not manufacturer’s defects.
  6. Normal wear and tear.

This Limited Lifetime Warranty is available in the US only.  

If you feel that your Red Fox product may have a defect in materials and/or workmanship, please contact us at support@redfoxna.com. A proof of purchase is required for warranty coverage.

WARRANTY FAQ'S

How do I know if I have a defect?
Defects may come in many forms, and will usually show up right away. Some examples include:

  • A snap that falls off
  • A seam that was never sewn, comes unraveled, or has broken threads
  • Material/Fabric along the seams that frays out and lets go 

What is not covered under warranty? 

  • Normal wear and tear
  • "Accidents"
  • Damage from Washer/Dryer
  • Waterproofing/DWR coating failure after extended use or storage
  • Online purchases shipped internationally 

 

Will my product be repaired or replaced?

All warranty claims are subject to inspection before we can make things right for you.  The photos you submit can be really helpful for us to determine whether or not it is going to be covered, as well as expediting the entire process.  Once we have all of the details, we can usually determine whether or not it is covered, and whether it will be repaired or replaced, but we will require the item to be returned for processing.

 

How long is this going to take?

Repairs: Repairs typically take 1-2 weeks to be on the way back to you after they arrive at our repair facility. We will make every effort to have your repair done as quickly as possible.  We use the best 3rd party repair companies available that specialize in technical outerwear to handle your repair. Because of this, during the busy season they can get backed up a little. 

Replacements: Replacements are released to ship as soon as possible after your defective item arrives, are inspected, and are determined to be covered under warranty.  Please allow 2-3 business days for your replacement to be en route after your defective item arrives.

  

What if I send in a dirty garment?
It is a health hazard to send us dirty garments. Any soiled or unwashed garments will be returned to the consumer with no repairs made and return freight costs will be billed to the consumer.  Please help us insure the health of our warranty team members.

 

How can I check the status of my warranty claim?
Please e-mail a member of our warranty team and reference your order number in the subject line.

e-mail: support@redfoxna.com

 

 

Waterproofing/DWR coating failing after a while

  • DWR coating needs to be replenished/revitalized after time.  Using NikWax Tech Wash + TX-Direct treatment or other technical outerwear-specific detergents will bring your waterproofing back to life.
  • Smoke, grease, dirt, and other contaminants will break down the DWR Coating immediately.  
  • Washing items with a liquid detergent, or drying with fabric softener, will break down the DWR coating and clog the pores in the waterproof/breathable membrane.