Refund Policy

Full Refunds:

A full refund will be issued for product that is returned with the original tags and receipt within 90 days of the product being purchased. After 90 days store credit will be issued.

Store Credit:

Store credit will be issue when a product is returned without the original tags and receipt, or if the product is returned 90 days after the date of purchase.

Exchanges:

Need a different size or color of a product you have ordered? Send the product back with original tags and receipt, and note what you need in exchange (i.e. new size or color). Once we receive your package we will send the new products to you! Please note that exchanges depend on our available inventory, if we have questions customer service will be sure to contact you.

*Refunds are made at the purchase price (with proof of purchase) or at an item’s last sale price, which could be significantly discounted from the retail price.

Shipping Policy

Free Return Shipping:

We offer free shipping on all our returns or exchanges! A prepaid shipping label is packed in every box. If you need to make a return or exchange, just place the new return label on the original box and send it back. Don’t have the original box or return label? Just contact customer service and we will generate a new one for you!

*Products being returned where the sale originated at one of our retail locations, shipping back to our warehouse will be the customers responsibility. All refunds/exchanges will be handled in the same manner as described above. Include in the packaging the products to be returned original receipt of purchase to expedite the process. Contact customerservice@redfoxna.com for details.

International Shipping and Returns:

We do not have free shipping or returns for international orders. Please submit a return form online or call customer service to return product that was shipped internationally.